With a servicing portfolio worth more than $369 billion and over 2.3 million customers, Nationstar is one of the largest mortgage loan servicers in the country.
Nationstar's website says they have “A Culture of Caring,” and “Because we are focused on keeping people in their homes, it's natural for us to want to do all we can to help those who are truly struggling.”
Despite its self-proclaimed “culture of caring,” homeowners often find that it's difficult to deal with Nationstar when trying to get a loan modification, and that they don't feel the servicer does all they can to keep them in their home.